Virtual Admin for Psychology
Hi, I'm Ilana
I started Insight Admin after years of watching brilliant clinicians lose hours every week to admin that had nothing to do with the work they trained for.
With a Bachelor of Psychology and over 40 clinicians supported since, I understand the practice side of things as well as the business side, invoicing, inboxes, bookings, the lot, so you can stay in the room with your clients instead of buried in your laptop.
You'll work with the same person every time. Someone who learns your practice, remembers your clients, and treats your business like it matters. Because it does.
Medicare · DVA · NDIS · AHPRA-aligned
Inbox & bookings
We handle your emails so no bookings slip through the cracks, protecting your weekly revenue.
Your own dedicated VA
You'll work 1:1 with the same VA, not a rotating team. That means less explaining, fewer mistakes and less worry about who's running your business.
Invoicing & claims
We manage your invoicing and rebates, from private fees through to third-party funding, so you get paid on time without spending hours chasing payments.
Phone & reception
We handle your calls locally in Australia. No outsourcing. Up to 10 hours back in your week.
Practice templates
We create personalised templates for your practice built to meet Australian clinical standards. We also remind you when updates or reviews are due.
Compliance, sorted
We keep your practice aligned with AHPRA, Services Australia (Medicare, DVA etc) and NDIS requirements, so you can focus on your patients with peace of mind.
01
One person, not a rotating team.
The same VA every time, someone who ends up knowing your practice almost as well as you do.
02
Australian-based, always.
Real people, local hours, zero call centres. Your clients will never know they're not talking to your own front desk.
03
Warm, not corporate.
We do the serious stuff properly, and we're genuinely lovely to deal with while we do it.
Weekly Support Packages
Get Your Time Back Without
Losing Your Grip on the Practice
Admin doesn't stop because you're in session. Our dedicated Medical Virtual Assistants handle the calls, the compliance, the chasing, so you can focus on the clients in front of you, not the inbox behind you.
Add terms and conditions
Light Support
248
Every week
Dip a toe in before you dive in.
For sole practitioners who are just starting out, or who want to test what delegation actually feels like, without committing to a full support model.
Valid until canceled
3 hours / week
1 Practitioner covered
Monthly VA check-ins
Best Value
Essential Support
495
Every week
The sweet spot for solo practitioners juggling it all.
Enough hands-on hours to keep your week running smoothly, with a VA who actually knows your practice, not a rotating help desk.
Valid until canceled
6 hours / week
Up to 3 Practitioners covered
Fortnightly VA check-ins
Phone support
Premium Support
720
Every week
Full-spectrum backup for busy clinics.
Designed for growing, multi-practitioner clinics that need reliable, full-spectrum admin support behind the scenes every single day.
Valid until canceled
9 hours / week
Up to 5 Practitioners covered
Weekly VA check-ins
Phone support
Three easy steps and you can stop reading your own invoices.
1
Say hello
Book a free 30-minute chat or send a quick enquiry. No pressure, no pitch, just a conversation.
2
We make sure we fit
Have a video meeting, so we both know it's the right match before anything starts.
3
We take it from here
You hand over the admin, we get to work, and you get your week back.
In their words
The clinicians we look after
Louise Osullivan
Clinical Psychologist
"Her communication skills are what set her apart from other virtual assistants, she builds relationships with my clients as though they see her regularly."